Frequently Asked Questions
We have gathered frequently asked questions in one place.
Quickly find out what you're curious about!
Do I have to purchase the domain/hosting directly?
[Guide to Purchasing a Domain]
1. Available for direct purchase: You can purchase domains and hosting directly.
2. Provision of agency services: When purchasing from Cross, the ownership is always processed under the customer's name.
3. Use existing account: Please let me know if you already own an account.
[Guide to Purchasing Hosting]
1. Purchase from Cross Design : Hosting is our top priority service. We purchase it for security against external hacking.
2. Migration to other hosting companies provided: We assist with cross-institution transfers. However, management services are not available during the transfer process.
3. Reason for direct management at Cross Design: Renting online is different from renting a regular house. Management entails responsibility.
I am happy to assist you with anything you need anytime! 😊
What is Search Engine SEO Optimization?
Search Engine Optimization (SEO) is the process of helping websites or content appear more visible in search results.
The goal is to improve the quality and relevance judged by search engines so that users can easily find the information they want.
We speak with results. Please be sure to compare us with other companies.
See real-life examples clearly
Through SEO, more people can discover your website! 😊
I'm curious about the website creation process!
[Website Creation Process Guide]
1. Consultation and Planning
– Identify the client's requirements and objectives.
– Organize design style, layout, functions, etc.
– Prepare a preliminary questionnaire for production or prepare key materials (images, text, etc.).
2. Deliver Storyboard
– We deliver a storyboard that visually organizes the overall structure and flow of the site.
– Provides a detailed explanation of page-specific components, key content, interactions, etc.
– Review storyboards with the client and incorporate revisions.
3. Preparing Domain and Hosting
– Purchase a new domain and hosting, or verify an existing account.
– Review the settings including the SSL certificate (security certificate).
4. Design work
– We create responsive design mockups suitable for PC and mobile versions.
– Deliver design drafts to the client and make revisions based on their feedback.
5. Coding and Development
– We proceed with coding work using HTML, CSS, JavaScript, etc., based on the approved design.
– Develop a Content Management System (CMS) or custom features (e.g., bulletin boards, reservation systems) if necessary.
6. Content Insertion and Optimization
– Insert content such as text, images, and videos provided by the client.
– Set the title, keywords, description, etc. to reflect SEO (Search Engine Optimization).
7. Testing and Inspection
– We conduct responsive testing in various environments, including PCs, tablets, and mobile devices.
– We will conduct browser compatibility and site speed tests.
– It undergoes final client review.
8. Open and Distribution
– We will officially open the site after the review is complete.
– We handle search engine registration and SEO optimization for platforms such as Naver and Google.
9. Maintenance and Management
– We conduct regular or irregular maintenance, such as bug fixes and content updates.
– We will proceed with creating additional pages or improving features as needed.
Understanding Web Structure for Website Creation
We have prepared a PDF guide summarizing basic terms so that even first-time visitors to the website can easily understand it.
We hope this guide makes using the website even more convenient! 😊
Please check the PDF below for more details.
How do I check the default laptop monitor resolution settings?
The video below checks if your computer monitor display settings are 100% screen (1:1),
Or, it is a guide that allows you to easily check if it is zoomed in. 😊
If the issue is not resolved after reviewing the video, please feel free to let us know via email or phone!
Do I have to fill out all the details on the preliminary questionnaire?
The preliminary inquiry form is a document containing essential information for website production. Please refer to the following when filling it out:
1. You don't need to fill out all the items.
– Please make sure to fill in only the items marked with an asterisk (*).
– Required items are essential information for the work to proceed!
2. Feel free to leave items blank that you do not need to fill out.
– You may leave unsure information blank.
– If necessary, we will provide further consultation and work together to fill it out.
3. What if you miss a required item?
– Production may be delayed or the direction may be off.
– It is sufficient to write only what is absolutely necessary!
If you have any questions, please feel free to contact us at any time. We will carefully incorporate the information you provide to deliver even better results. 😊
[Tips for Writing Preliminary Questionnaires]
– If you have any questions while filling out the form, please contact the person in charge immediately.
– In addition to the mandatory items, clearly describing your specific requirements (e.g., preferred design, reference sites, etc.) in detail will result in a more satisfactory production outcome.
Please fill in only the essential information selectively, and you can fill in the rest through a consultation later! 😊
Are there any specific wordings or guidelines worth referring to?
We provide content primarily used in hospitals (plastic surgery, dermatology, orthopedics, etc.).
However, regarding the specialization where the customer desires more original or special wording, and the part that incorporates the hospital's characteristics and message...
You can achieve more satisfactory results if you prepare it yourself.
We will also do our best to provide guidance and advice in addition to the basic wording.
If you are having trouble preparing, please feel free to contact us anytime! 😊
How long does the production take?
The production period may vary depending on the project scale and requirements.
Generally, small-scale websites take about 4 to 6 weeks, while medium to large-scale projects often take more than 10 weeks.
If you clarify your requirements through a consultation, we can provide you with a more accurate schedule.
Please feel free to ask any questions you may have! 😊
Can text or images be changed during production?
Text or images can be changed even during production.
However, depending on the progress of the work, the timing of when changes are reflected or additional modifications may be required,
Please let us know of any changes as soon as possible so we can proceed more smoothly. 😊
Can we change the text and images ourselves later?
After production is complete, we will provide a guide manual so that you can directly modify the text and images.
However, it may be difficult for you to proceed with parts that require complex customization.
In this case, please request our maintenance service and we will assist you promptly! 😊
Is content updating and management easy?
Once the website is completed, content updates and management can be done very easily.
After we create the site, you can directly modify the content or
We provide a guide manual so that you can update.
You can easily update by following the manual, so you can manage it without much difficulty.
Of course, if you need additional assistance or have any complex tasks, we are always available to help. 😊
Are separate mockups created for PC and mobile?
We create responsive websites, so basically, after the PC version draft is finalized, we handle mobile versions for each device during publishing.
To finalize accurate content and UI/UX, the layout of content incorporating various elements is determined through intuitive collaboration rather than just mockups for mobile.
We can communicate with you and adjust even the smallest details.😊
Is it possible to create a site like the one I provided as a reference?
It is fully possible to complete the work by referring to the site you provided as a reference.
We can create a website with a similar feel by reflecting the style or features you desire.
However, rather than replicating the site's design and functions exactly
We will proceed with the work in a way that reflects your unique style.😊
What is the total cost for website production?
Website production costs may vary depending on customer requirements, design complexity, and feature implementation.
To provide an accurate cost estimate, we listen carefully to your specific needs,
We can provide customized quotes.
Please feel free to click the [Request Quote] button and leave the necessary information,
We will respond promptly tailored to your needs. Please feel free to contact us anytime. 😊
How many drafts can I receive?
Depending on the contract, the main draft is usually Option 1 or Option 2. We provide two sub-drafts.
Each draft is designed to reflect the style and requirements you desire, and
You can select from the options or request additional modifications.
You may also request additional drafts if needed.
We will do our best to assist you until you are satisfied. 😊
Why is the image not visible when checking the main draft?
If you do not set the view settings in your browser to 100%, images or page layouts may appear abnormal.
This problem can be solved simply.
Here is how to adjust the view settings in the browser to 100%.
1. On PC:
– Try pressing 0 while holding down the Ctrl key on your keyboard. (This method works on all major browsers.)
– Alternatively, you can set the ratio to 100% by clicking the magnifying glass icon at the top right of the browser.
2. On Mac:
– Press Command + 0 to adjust to 100%.
After setting it up like this, refresh the page and the images and layout should display correctly! 😊
Reason why it looks broken when checking PC coding (before responsive design)
The reason the screen appears distorted when checking code on a PC is primarily due to differences in resolution and monitor aspect ratios between devices.
The video below kindly explains how to resolve this issue, so please refer to it and check it out 😊
I was told that it was corrected, but it doesn't look like it was.
The reason the previous screen is visible may be due to the browser cache.
Try the method below😊
1. Check with a different browser: Try checking in a different browser instead of the one you usually use.
2. Check on another device: You can quickly check changes made on a PC on your smartphone without caching.
3. Clear cache/cookies and refresh:
Delete cache and cookies from your browser settings.
Force Refresh: Ctrl + Shift + R
If the issue persists, please feel free to contact us anytime! 😊
How is a revision request processed, and are there any additional costs?
You can send revision requests via email, messenger, or in-person meeting.
Basically, within the contracted scope, no additional modification costs are incurred, and
Modifications to the details will be made free of charge.
However, additional costs may be incurred if the scope changes or additional work is required.
In such cases, we will notify you in advance, and the process will proceed after the cost is finalized. 😊
How can I check the progress of each stage while the website is in progress?
We will provide the URL for the website. You can view the status of updates on the website in real time.
We open a group chat during the process to communicate in detail. Additionally, for faster communication, we immediately create briefing videos from actual footage and upload them directly via KakaoTalk!
A content guide is available to help you understand and guide you in the quick direction of communication.
We provide time to review and check progress during the key stages of design, development, and testing,
You can receive feedback on your progress if needed.
If you have any questions regarding the progress or would like to confirm specific details, please feel free to contact us anytime, and we will provide you with detailed information. 😊
What should I do if I don't know the hosting/domain account for the existing website? (In the case of a revamped site)
If you do not know your account information when creating a renewed site,
First, it is recommended to check with the company that managed the existing website or the person who registered it.
If verification is difficult, please contact a domain lookup site or hosting provider.
You can check your domain and hosting account. 😊
If you're still unsure, please contact Cross Design.
What is video hosting?
Video hosting is,
It is a service that helps you upload and stream videos to websites.
Generally, video hosting platforms securely store videos and support users in quickly playing them whenever they want.
Representative video hosting services include YouTube, Vimeo, and domestic video servers, and they also provide links or codes that can be easily embedded into websites.
This allows you to effectively provide high-capacity video files without storing them directly on a web server.
Website hosting is designed for the web, and uploading videos will slow down site speed by more than five times and cause hosting costs to increase rapidly. Videos must be uploaded to dedicated video hosting and loaded onto the homepage. This applies equally to all websites.
When considering the speed and performance of a website, using video hosting can be advantageous.
When should I provide the content (text, images, etc.)?
It is recommended that you provide content (text, images, etc.) during the initial stages of website creation.
Usually, basic content is needed during the design phase, and
During the development phase, please provide the final content.
If there are any changes, you can provide them at any time later, but
Once the initial setup is complete, the process will be fast and smooth. 😊
What is the solution when I cannot access the site?
If you are unable to access the site, please check the following.
1. Check Domain/Hosting Renewal Period
2. HTTPS connection unavailable: The security certificate may have expired. You need to extend the certificate.
3. Event/Advertisement Status: The site may not load due to excessive traffic.
Please review these points, and feel free to contact us anytime if you need further assistance! 😊
How do I fix the issue where a site appears to be unsecured?
The reason the site displays a 'Not Secure' message is that an SSL certificate has not been installed.
Installing an SSL certificate enables a secure HTTPS connection, allowing for safe usage.
I can help you with the setup if needed. 😊
What are the reasons why my content is not appearing in Naver/Google search results or is not ranking highly?
1. Cases where the search itself is not working
Since it is necessary to understand search reflection, Cross has prepared a video that explains it easily.
I hope you watch this video and manage it consistently so that it appears in search results. 😊
📽️ [ Watch Video ]
2. When keywords are not found
Organic search is not 100% reflected and is influenced by various factors.
Cross Design Group created content that meets the requirements of Naver and Google's Webmaster Tools, increasing search indexing rates compared to other sites.
Search keyword matching rates are influenced by various factors, such as the number of site visitors, webmaster suitability, and content suitability.
What should I do when I receive a domain/hosting renewal notification?
If you have received a notification regarding domain/hosting renewal, please forward the email to us.
After checking the expiration date, we will assist you with the extension and payment.
For sites managed by Cross, we provide renewal notices in advance of expiration. 😊
Do we need to handle domain management?
You can manage your domains directly, but for domains purchased through Cross Design, we will provide separate guidance regarding renewals. 😊
What is the extent of direct modification?
Simple text and images can be edited directly.
Once the website is completed, we will provide a video along with the administrator manual, so you can easily make modifications by referring to the manual.
How do I manage the website and edit content?
Although you can manage the parts guided in the manual directly,
For other modifications and management, you must request maintenance from Cross Design.
Maintenance includes regular maintenance and irregular maintenance.
Regular maintenance is This is a service that conducts regular site maintenance and updates through monthly or yearly contracts.
Irregular maintenance is This is a per-case maintenance service requested whenever needed, so separate fees may apply per request. 😊
How do I fix the problem where I can't upload photos to the website?
If you are unable to upload photos (images) to your website, it is often because the hosting web storage is full.
If you request maintenance from Cross Design, we will guide you through the web storage capacity expansion process and assist with the setup. 😊
How does the creation of additional pages proceed?
If you would like additional pages created, please organize the content of the pages you wish to add and provide it.
After reviewing the details, we will provide you with a quote and schedule.😊
What are the ways to improve the site speed if it is slow?
If your site is slow, we check the speed and traffic, and then provide guidance on how to improve it.😊
Why does the image look blurry or distorted?
If the video appears blurry or distorted, you must use video hosting to use it without blurring or distortion.
Cross Design provides assistance with video hosting setups, so please feel free to contact us anytime. 😊
When will the SEO updates be completed?
SEO reflection will be implemented after the domain is connected following the completion of site creation.
Generally, the final work is performed after the domain is connected, and it may take some time for the changes to be reflected depending on the search engine.
Can I use Naver Analytics in addition to Google Analytics?
It basically supports Google Analytics settings, and you can check them directly on the admin page.
Although Naver Analytics can be set up, checking data on the admin page is not supported.
Isn't the registration of local information on Naver done separately?
Naver location information registration is not processed separately, so you must register it yourself.
If needed, please feel free to contact us anytime, as we can briefly guide you through the registration process.😊
How do I install and renew a security certificate (SSL)?
A security certificate (SSL) is an essential element for the security of a site.
We can assist you with installation and renewals, so please feel free to contact us whenever needed! 😊
What is the difference between scheduled maintenance and irregular maintenance?
Regular maintenance is a service that conducts regular site inspections and updates through monthly or yearly contracts.
Irregular maintenance is a per-case service requested whenever needed, and separate fees may apply upon request. 😊
How is website maintenance conducted, and is regular inspection required?
Website maintenance is performed as needed upon customer request.
We recommend regular maintenance for smooth site operation, which allows you to continuously optimize security and performance.😊
